What is included in technical support?

Technical support comes in two forms:

  • Live support includes live technical support from your local SolidWorks value-added reseller (VAR) who has been trained and certified by SolidWorks to help you trouble shoot an array of technical issues.
  • Electronic support includes an abundance of resources all accessible online through the SolidWorks Customer Portal.  Electronic support includes access to the Knowledge Base, tech tips, help files, tech alerts, web casts, SR reporting and tracking, enhancement requests, and much more.